Web service portal for FNAC Pick-up & Repair
Since 1998, FNAC has been changing the cultural and technological landscape in Portugal and has become a key reference for consumers, offering a wide range of the latest releases and new products and services. To meet the ongoing demand for constant online access (whether for work or leisure), FNAC has introduced a portal for scheduling repairs that includes pick-up and drop-off of equipment at its stores. In light of the COVID-19 pandemic, this solution was modified to provide a home service in a PickUp&Repair format, allowing customers to avoid visiting the store. The service’s slogan, “Stay at home and our TEKKIE will sort it out,” emphasizes that faulty equipment can be collected from customers' homes, repaired, and safely returned to the same address. The FNAC PickUp&Repair service covers repairs for computers, tablets, and smartphones, regardless of whether they were purchased from FNAC, and includes both warranty and non-warranty repairs. The portal focuses on user experience (UX) and user interface (UI) design, resulting in an attractive, modern platform that reflects FNAC’s brand identity. Users can easily submit requests in just four steps and also track their previous or current repairs, leading to a streamlined repair process that enhances response times for customers and improves the efficiency of the repair staff.