Boldr.

For Boldr.

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Overview

$1,000+

Min Project Size

1000 - 9999

Employees

2016

Year Founded

ABOUT BOLDR.

Help people grow & connect

Boldr recognizes that while talent is universally available, opportunities are not. The company is working to change this dynamic by creating global teams through ethical talent outsourcing. As the first and largest B Corp Certified BPO and the pioneering B Corp Certified BPO in the Philippines, Boldr is dedicated to social and environmental responsibility. Founded in 2017, Boldr supports over 100 client partners with a workforce of 1,500 members across five countries, operating in more than 10 languages. Enhance your team with Boldr, a purpose-driven and people-centered BPO organization designed to help teams, clients, and communities thrive and connect. Visit www.boldrimpact.com for more information.

Languages Spoken

English

HIGHLIGHTS

$1,000+

Min Project Size

1000 - 9999

Employees

2016

Year Founded

Services

Focus

Industries

Clients

Services Provided

18% Help Center & Knowledge Base Development

32% Customer Support Outsourcing

50% Data Annotation Services

About the Team

OUR STORY

Founded in 2017, Boldr is a purpose-driven outsourcing company committed to connecting people with opportunities worldwide. With over 1,500 team members across global time zones, Boldr operates 24/7 using an open-collaboration model that values cultural diversity and flexible work settings. Unlike traditional BPOs focused solely on profit, Boldr emphasizes a mission-driven approach that prioritizes the wellbeing of its clients, employees, and communities—what they call the Three C’s. Inspired by Donut Economics, Boldr’s model fosters circular value creation, promoting fairness, career growth, and social impact. Led by a passionate leadership team, Boldr champions ethical, human-centered outsourcing that builds resilient partnerships and meaningful careers, driving positive change for all stakeholders involved.

Portfolio

Boldr x Caraway

Caraway

Caraway Home is focused on improving your cooking and baking experiences. They create non-stick kitchen products that emphasize safety and quality, exemplified by their colorful ceramic cookware range. In terms of our services at Boldr, we function as a BPO collective, offering email and chat support to handle customer questions and concerns. We also provide management and training for support teams to uphold service excellence, allowing Caraway to concentrate on their primary business goals and succeed in the cookware industry. The alignment of values between Boldr and Caraway fosters a collaborative environment that promotes outstanding satisfaction for both clients and customers.

Boldr x BabyBjörn

BabyBjörn

Boldr has established a customer-centric team dedicated to their customized products. This team addresses customer inquiries and general questions regarding BabyBjorn products, covering areas like safety, product concerns, order tracking, claims processing, and managing returns or exchanges. Our common values guarantee that we deliver an outstanding experience for our clients.

Boldr x Brooklinen

Brooklinen

Boldr assists Brooklinen by overseeing their customer service operations through multiple channels, including email, chat, and phone support. We also manage tasks such as returns, orders flagged for fraud risk, and escalation issues. Beyond these essential services, we provide important consulting on staffing and contingency planning to help our clients be equipped for any circumstances, whether during low-traffic times or during peak seasons. Additionally, we handle the recruitment and hiring processes for their externally sourced customer support team, ensuring they have a capable and effective workforce.

3 more projects