Geographically monitor of the network in real time
The Solution for Nuevo Siglo: GIS Integration, Customization, and AWS Cloud. AWS Technologies Used: Amazon EC2, Amazon RDS, Amazon Dynamo DB, AWS Lambda. Client Overview: Nuevo Siglo, a cable television provider established in 1995, aims to offer the best programming worldwide to every household in Montevideo, focusing on delivering exceptional value through their products, services, and skilled staff. The Objective: Develop a georeferenced alarm system to quickly detect potential issues, enhancing service quality and reducing customer support costs for Nuevo Siglo. The Outcomes: 1 - The interval between issue onset and detection was cut down to 12 minutes, enabling the maintenance team to identify problems before customers raise complaints. 2 - By tracking 10,000 points in real-time, we implemented an interactive visualization that allows for swift classification of issues and corresponding repair procedures. For intricate problems, monitoring individual customers led to a reduction of up to 80% in resolution time and allowed for better monitoring of each situation, thus minimizing future complaints. 3 - We can now gather more insights into user behavior. It’s possible to determine if users enter numbers or use arrow buttons to change channels, which customers utilize the menu button, and identify the most popular channels, among other data.