Revamping an airport app to help journeys take off
Hong Kong International Airport (HKIA) is among the top and busiest airports globally, leading in technology, efficiency, and quality experiences, providing international travelers with unparalleled service while connecting them worldwide. As part of the Airport Authority Hong Kong's (AAHK) vision for "Airport City," HKIA aimed to enhance its mobile app for travelers to promote the airport as a destination in its own right. Collaborating with international developers and the AAHK team, Base Creative redesigned and branded My HKG, the official airport companion app, to assist travelers at HKIA and encourage them to linger longer. Based on comprehensive research involving multiple stakeholders and consumers, we developed a brand strategy centered on the theme "Experience Your Way," transforming time spent at HKIA into a distinctive and enjoyable journey that contributes to unforgettable memories of Hong Kong. With an emphasis on personalization and simplicity, the app's UI and UX were crafted to enable each guest to explore the airport in their unique manner, furthering the international airport's tradition of excellence.