Delivering Operational & Financial Efficiency
How Arbisoft assisted a global IT services provider in reducing reporting timelines from weeks to mere minutes, resulting in an annual saving of over 4,650 hours and more than $260,000. Overview: Client: Global IT services firm Industry: Technology and IT services Project Focus: Databricks Lakehouse, ETL automation, BI dashboards, Data governance The Challenge: With a workforce exceeding 800 employees, the client was proficient in delivering swift solutions for others, yet struggled internally with isolated data. Reporting processes were drawn out—taking weeks, and attendance data was often incorrect, leading each department to operate with its distinct version of the facts. One satisfaction survey report required three weeks to compile, and finance reports stretched over three months. This inefficiency resulted in considerable time loss and diminished trust within the organization. The Turning Point: The client sought a dependable centralized data source, automated reporting processes, and self-service analytics, prompting them to collaborate with Arbisoft. Our Strategy: Arbisoft initiated the consolidation of HR, Finance, and Operations data into a centralized Databricks Lakehouse. We identified all data sources and metrics before constructing data pipelines. We automated ETL processes to function on a scheduled basis (hourly, daily, monthly) and implemented row-level security for personally identifiable information (PII). Additionally, we created self-service dashboards for all departments. The Results: Reports, which once consumed weeks, can now be generated in just 1–5 minutes. The company saved over 4,650 hours annually, translating to more than $260,000. Finance teams reclaimed 3,000 developer hours each year (savings of $150,000), while HR achieved 100% accuracy in attendance reporting. Executives now depend on a single, reliable data source for their decision-making. Client Feedback: “The first time I clicked refresh and saw the data update instantly, I just laughed. We’d been waiting years for this." — Senior Data Platform Lead Key Insight: Trust, speed, and scalability are not coincidental; they are meticulously crafted. Arbisoft’s methodical approach transformed disconnected systems into a cohesive analytics powerhouse, primed for AI integration and future expansion.