Inlife: a digital approach to house renting
**Project Overview**
Inlife is pioneering a fresh approach to rental housing for students and professionals in Portugal, Spain, and Italy. They recognize that current options, which rely heavily on photos, videos, and vague descriptions, often fail to meet customer expectations, leading to uncertain decisions that may result in dissatisfaction. To enhance their model, Inlife requires a tailored digital solution, prompting them to reach out to AppX.
**Challenge**
The client implemented a digital-first strategy to engage customers via digital platforms. Inlife launched two groundbreaking services: Housing Trip, which offers virtual tours of apartments, and My Inlife Advisor, which delivers personalized housing advice through a dedicated assistant. AppX was assigned the task of creating a modern, user-friendly platform to facilitate these services.
**Solution**
The solution consisted of developing two applications: a web app for end users searching for housing and a back-office system for the Inlife team to oversee the rental process. As a fully digital product, all interactions and procedures occur through the platform, including scheduling visits, modifying appointments, notifying landlords, and handling online payments. The platform also supports comprehensive workflows for the rental process, encompassing online payments, lease management, tenant verification, status tracking, and over 50 types of email notifications.
**Impact**
Launched in 2019, Inlife has amassed thousands of users globally by 2024, assisting many in finding housing in Portugal. The company is optimistic about how digitalization has spurred its growth, increased accessibility, and addressed a market need by providing a service that offers users more confidence and awareness regarding their rental choices.