Apifonica

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Overview

$1,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

50 - 249

Employees

2015

Year Founded

ABOUT APIFONICA

Smart automation beyond communication

We assist businesses in efficiently automating their communication workflows, enabling them to conserve significant time and resources, enhance customer experiences, and grow without the need to increase their workforce. Apifonica offers fully customizable automation solutions for HR, sales, marketing, and customer support communications. Our services range from basic automation of voice and text notifications to sophisticated integrations that incorporate AI-driven voicebots, intelligent reporting, and workflow automation. Our main offering is voicebots suitable for various industries, including banking and healthcare, utilizing our proprietary AI framework for intent recognition to facilitate natural conversations while maintaining complete data control. With extensive experience in over 50 enterprise projects, our conversational designers are well-versed in the specific linguistic and psychological needs of different industries. You can opt for a comprehensive end-to-end service or use a user-friendly platform to create your own voicebot. Conversational AI can help you streamline your processes and improve customer interactions. For more information, visit www.apifonica.com.

Languages Spoken

EnglishGreek

HIGHLIGHTS

$1,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

50 - 249

Employees

2015

Year Founded

Services

Focus

Industries

Clients

Services Provided

50% Other Digital Marketing

20% AI Strategy & Roadmap Consulting

30% Custom AI Chatbot Development

About the Team

OUR STORY

Apifonica was developed to revolutionize communication automation, particularly within HR, sales, and customer support. Our approach begins with expert analysis of your unique workflows to identify optimization opportunities, ensuring a solution tailored specifically to your organization's needs. We offer a customizable platform that ranges from simple voice and text notification automation to sophisticated, fully integrated IT solutions featuring AI-powered voicebots, intelligent reporting, and workflow automation capabilities. Headquartered in Tallinn—one of Europe’s leading startup centers—with additional offices in Poland, Italy, and Latvia, Apifonica brings together a global team of specialists in conversational AI, intelligent automation, and telecommunications, committed to enhancing operational efficiency and communication effectiveness.

Portfolio

A textile giant communicates on 29 markets

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LPP Group required a lightweight, scalable, and dependable communication solution to enhance customer service across 29 different markets. The primary objective was to facilitate seamless inbound and outbound communication using local numbers. Additionally, the company aimed to effectively manage communication surges during peak sales periods. LPP sought a single global provider with a flexible infrastructure that could offer a unified communications solution along with a dedicated account manager, rather than signing separate agreements with individual foreign firms. We delivered a comprehensive solution that connected local phone numbers to a SIP trunk across all 29 markets, establishing local numbers for incoming and outgoing calls in adherence to regional regulations. By consolidating all numbers into a single SIP trunk, we streamlined the integration and management of communications, finances, and reporting. Our solution integrated smoothly with LPP’s existing Contact Center software. We furnished a scalable SIP trunk infrastructure capable of accommodating sudden spikes in call volume without sacrificing service quality. Additionally, we implemented real-time monitoring tools for dynamic call optimization, ensuring minimal downtime and quick responses to any issues. This solution significantly enhanced LPP’s communication capabilities, boosting customer satisfaction as consumers could call from various countries using familiar local numbers. By consolidating communication channels into a single standard SIP channel, we simplified customer processes and lowered administrative costs. The integration enabled efficient call management, effective forwarding, and maintained a high quality of service, even during peak seasons.

A voicebot takes on top of funnel sales activities

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Foxford, a language education company, chose to implement Apifonica’s voicebot to enhance the handling of leads generated from their Facebook advertising campaigns. The voicebot began reaching out to potential customers just one minute after they submitted a form and conducted initial user pre-qualification. One of its main advantages was its capacity to accurately interpret various responses to questions like “How long have you been learning English?”, which could include answers like “3 years,” “never,” or “I used to have classes in school.” The bot could automatically identify keywords and phrases from users’ responses and categorize them according to a set scenario. For instance, a response of “3 years” would be classified under “intermediate course,” while “never” would indicate the need to suggest a course for absolute beginners. This feature made interactions feel more natural and offered a tailored experience for each user. On average, Foxford employees took 7 minutes to process a single contact, while Apifonica’s voicebot efficiently handled 7,866 leads, reaching 68% of them, qualifying 64%, and filtering out 2,500 spam leads automatically. This resulted in a time saving of 617 hours for the sales team. Considering the average salaries of sales personnel and the 7 minutes saved per lead, the use of the voicebot resulted in a savings of PLN 30,850 for Foxford. The efficiency and time savings became significant advantages of utilizing AI voicebot technology. With the ability to swiftly respond to customer inquiries within 2 minutes and operate around the clock, Apifonica's voicebot significantly improved the effectiveness of the Foxford campaign. Additionally, it relieved the sales and marketing teams of routine tasks, allowing them to concentrate on more challenging projects.

A portal saved 1.5 months of recruiters’ work

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Apifonica’s voicebot has streamlined the pre-qualification of job candidates, allowing recruiters to save time and lower recruitment expenses. Discover how Wakacje.pl evaluates the assistance provided by the recruitment voicebot. Wakacje.pl is an online platform and a network of physical showrooms nationwide that enables users to compare and purchase trips with guidance from experienced advisors. During the busy summer tourist season, the company significantly increases its workforce by 100–150%, which leads to a high volume of applications and places considerable pressure on recruiters. To address this, the company opted to implement an HR voicebot for assistance. Apifonica’s voicebot managed to process 1,800 applications and saved recruiters 1.5 months of work.

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