Rethinking road assistance for the digital age.
Hlpy is an emerging insurtech firm aiming to revolutionize car assistance. They approached AlwaysBeta with a straightforward yet ambitious goal: to deliver a new type of roadside assistance to drivers through an easy-to-use mobile platform. Typically, when drivers encounter car troubles and reach out to their insurance providers, their experience is often anything but pleasant and reassuring—marked by lengthy phone calls, unsupportive customer service, a lack of clarity about costs and timelines, and no method to give feedback on the service received. Hlpy addresses this gap in the market by offering solutions that cut costs for insurance companies, enhance efficiency for rescue operators, and significantly improve the experience for users. Our collaboration with Hlpy involved developing three digital products: a mobile application for emergency responders and their teams, a dashboard that provides a comprehensive view of response metrics, and a mobile-optimized form for drivers that can be accessed from any device, allowing them to quickly and securely submit all necessary information for assistance.