Alpha NetSolutions, Inc. specializes in providing outsourced IT services to small and medium-sized businesses in Southern New England. By utilizing economies of scale and industry best practices, we deliver top-tier IT solutions at prices suitable for small businesses. Our offerings include backup and disaster recovery, virtualization, cloud services, security measures (such as perimeter security, Unified Threat Management, and Email Threat Management), project management, and procurement services. As a company dedicated to customer service, we employ key performance indicators (KPIs) to ensure our teams focus on what matters most to us and our clients. Our three primary KPIs guide us in preventing issues for end users, maintaining an average ticket resolution time of under six business hours, and ensuring our clients remain enthusiastic advocates for our customer service.