Telehealth Solution for Patient Engagement
**The Challenge**
SameSky Health began as a telehealth support program for Spanish-speaking patients, with doctors in Mexico providing assistance to individuals in the U.S. Initially, the platform received no patient calls, and when patients eventually started reaching out, SameSky Health struggled to identify them because they required a unique identifier to be entered. However, many patients were hesitant to create a new identifier.
**How AllCode Assisted SameSky Health**
With AllCode's support in multi-channel messaging, data analytics, and client engagement strategies, SameSky Health has successfully expanded patient outreach, enhanced healthcare quality metrics, and improved revenue.
**Outbound SMS Solution**
To foster patient engagement, AllCode created an outbound SMS campaign management solution, addressing two of the four main business challenges. This innovative patient system connects multiple health plans through SMS management, aggregating data from various sources. Resolving the unique identifier issue through SMS was crucial for establishing an efficient, intuitive, and secure line of communication centered around patient needs. After a new patient initially responded, we were able to verify their identity using the outgoing number from the SMS. For instance, when we sent a text to our personal number, we could authenticate the identity when we received a response or a voice call back from that number.
**Bidirectional Communication**
In developing the SMS campaign management solution, we recognized the necessity for bidirectional communication through SMS for real-time interactions between patients and healthcare providers. We built the real-time inbox using the Twilio WebSocket technology.