Agix Technologies

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Overview

$5,000+

Min Project Size

< $25/hr

Avg Hourly Rate

10 - 49

Employees

2024

Year Founded

ABOUT AGIX TECHNOLOGIES

Intelligence-First AI, Engineered for Enterprises

Agix Technologies is a consulting firm focused on AI systems engineering, concentrating on AI development, automation, and agentic AI systems tailored for real-world business settings. What sets Agix apart is our unique intelligence-layer methodology. Rather than viewing AI as separate models or features, we create integrated intelligence systems that seamlessly fit into workflows, decision-making processes, and customer interactions, ensuring that AI provides measurable and sustainable benefits. Agix organizes its AI solutions into various intelligence layers based on business needs and readiness. Our services align closely with advanced AI categories, and we work in close collaboration with leadership teams to ensure that AI systems are not only implemented but are also trusted, governed, and integrated into the core operations of businesses.

Languages Spoken

English

HIGHLIGHTS

$5,000+

Min Project Size

< $25/hr

Avg Hourly Rate

10 - 49

Employees

2024

Year Founded

Services

Focus

Industries

Clients

Services Provided

15% Custom AI Chatbot Development

13% Generative AI

12% AI Strategy & Roadmap Consulting

10% LLM Integration & Prompt Engineering

50% Change Management Consulting

About the Team

OUR STORY

Our Journey At AgixTech, we are a certified AI development company founded on our background in software engineering and a focus on industry-specific AI applications. Our skilled team of engineers, data scientists, and consultants creates comprehensive AI, machine learning, data engineering, and automation solutions for sectors such as finance, healthcare, and retail, among others. With over 100 completed projects, more than 50 enterprise clients, and numerous industry accolades, we provide clear, timely, and compliant AI solutions that enhance operations and produce measurable results for our clients.

TEAM PHOTOS

Portfolio

AI-Driven Consumer Behavior Analytics

Albertsons

Albertsons collaborated with Agix Technologies to utilize predictive AI for analyzing consumer behavior and enhancing smart restocking processes. Prior manual restocking practices led to issues such as out-of-stock items, lost promotional chances, and poor inventory management. **Challenge:** - High rates of out-of-stock items for fast-selling products - Inefficient utilization of loyalty program data for driving repeat purchases - Static promotions that failed to engage customers at optimal times **Our Solution:** AgixTech created a machine learning system capable of forecasting demand at both individual and store levels, improving inventory management, and initiating personalized promotions. Key components include: - **Customer-Focused Replenishment Forecasting:** Anticipates when customers are likely to run low on essential items and sends timely reminders and promotions. - **Shelf-Level Demand Forecasting Engine:** Utilizes LSTM and regression ensembles to forecast restocking needs for specific SKUs by analyzing trends, seasonality, and local events. - **Behavioral Promotion Engine:** Enhances engagement through the use of loyalty program data and app interactions to boost purchase rates and customer reactivation. - **Smooth ERP & CRM Integration:** Ensures alignment with SAP, POS systems, and loyalty applications to facilitate stock management and campaign implementation. **Results:** - Out-of-stock rates decreased from 18% to 6.3% - Repeat purchase conversion rose from 27% to 72% - Promotion response rates improved from 12% to 33% - Supply chain waste reduced by 21% - Customer satisfaction score increased from 71/100 to 88/100

AI-Powered Smart Cooking Assistant

Innit

Innit collaborated with Agix Technologies to create an AI-driven culinary assistant that turns home kitchens into smart, customized cooking environments. Conventional recipe searches often failed to account for pantry limitations and dietary needs, leading to user frustration. **Challenges:** - Users had difficulty planning meals with the ingredients they already had. - Dietary restrictions rendered standard recipes inapplicable. - Varied cooking skill levels complicated the instructions. **Our Solution:** AgixTech designed a cooking assistant that modifies recipes in real-time, monitors pantry items, and provides guidance through voice or visual prompts. **Key Features:** - **AI Recipe Adaptor:** Dynamically adjusts recipes based on dietary preferences, available appliances, and skill level. - **Pantry-Driven Meal Recommendations:** Suggests meals using ingredients users already possess. - **Voice-Guided Cooking:** Offers step-by-step assistance with adjustable pacing. - **Smart Substitutions & Guidance:** Provides alternative ingredient recommendations or cooking methods for unavailable items. **Results:** - Recipe abandonment decreased from 38% to 12%. - Average user engagement per session increased from 7.4 minutes to 18.2 minutes. - Recipes utilized based on pantry contents climbed to over 65%. - Accuracy for diet-specific recipes improved from 71% to 93%. - Weekly repeat users grew from 32% to 59%.

Predictive AI for CRM-Driven Customer Support

Kustomer

Kustomer, a prominent CRM platform in the U.S. utilized by brands such as Glossier, Ring, and UNTUCKit, collaborated with Agix Technologies to incorporate predictive AI capabilities that revamped its customer support operations. The support teams at Kustomer struggled with issues like inefficient manual ticket sorting, varying response tones, and slow resolution times. They needed an AI-driven system capable of automatically prioritizing tickets, analyzing customer sentiment, and providing context-aware response suggestions while integrating across email, chat, and social media platforms. Our solution involved AgixTech implementing a cutting-edge AI/ML system that utilized BERT, GPT-4, and LightGBM models. Some notable features included: - **Predictive Ticket Prioritization:** Automatically scoring incoming tickets based on urgency and sentiment, leading to a 38% reduction in SLA violations. - **Contextual Suggested Replies:** AI-generated responses that align with brand voice, which accelerated response times by 2.6 times. - **Unified Sentiment Dashboard:** Offering real-time insights into customer emotions and intent, resulting in a 31% improvement in CSAT scores. - **Agent Assist & Autofill:** Intelligent entity extraction that automatically completed CRM fields, decreasing manual input. Results included a reduction in first response time from 5.3 to 1.8 minutes, an increase in tagging accuracy from 61% to 96.4%, a boost in agent productivity from 27 to 45 tickets per day, an increase in CSAT scores from 74 to 89 out of 100, and a halving of the escalation rate (from 12.8% to 6.3%). By utilizing multi-channel AI automation, Kustomer is now able to provide proactive, faster, and more efficient customer support on a larger scale. **Client Testimonial:** "AgixTech enhanced our CRM with next-generation smart features. Our support teams have become more proactive, faster, and closer to our customers than ever before.” — Head of Product, Kustomer

6 more projects