A digital product for the future of connectivity
Tiviti is an advanced connectivity platform designed for enterprises. It provides Connectivity-as-a-Service (CaaS) to large organizations by merging LAN and WAN solutions into a single offering with a flexible monthly subscription. Adaptable has established a long-term partnership with Tiviti to enhance, support, and expand their robust self-service customer portal. We collaborated closely with their internal teams across various departments, including product, leadership, sales, and support, to map the entire customer journey and ensure we developed tools that maximize the platform's value. The platform integrates effortlessly with Tiviti's APIs to gather real-time monitoring data, which is presented on an intuitive dashboard, providing a quick overview of the customer's network and its connected devices. Customers can also handle account management, user permissions, billing, and subscriptions directly through the portal, eliminating the need to navigate multiple applications. Tiviti is utilized by several large organizations for efficient connectivity management, including Social Chain, Wrigleys Solicitors LLP, East Anglia's Children's Hospices, and St Mary's Hospice.