Acquirex

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Overview

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

50 - 249

Employees

2022

Year Founded

ABOUT ACQUIREX

Lead with Performance

Established in 2022, AcquireX assists ecommerce brands and online enterprises in accelerating their growth by managing essential backend operations that can hinder progress. Initially a small team focused on optimizing checkout processes, order management, and fulfillment support, AcquireX has transformed into a comprehensive ecommerce operations partner that supports brands across various business functions. Currently, AcquireX acts as an integrated offshore operations team for expanding ecommerce companies, enabling them to lighten their operational burden while enhancing efficiency, customer experience, and execution speed. Unlike traditional outsourcing providers, we seamlessly integrate into our clients’ workflows, systems, KPIs, and everyday operations. Our key strengths include: Reasons why brands choose to collaborate with AcquireX: Our team has grown significantly over the years while upholding a strong culture centered on execution. We assist businesses in enhancing operational stability, streamlining workflows, managing large-scale catalog operations, and freeing up internal resources for strategic initiatives and growth. More than just hiring — we create and deliver success.

Languages Spoken

EnglishHindi

HIGHLIGHTS

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

50 - 249

Employees

2022

Year Founded

Services

Focus

Industries

Clients

Services Provided+6 Services

8% Go-to-Market Strategy

12% Operational Process Consulting

4% Market Research & Competitive Intelligence

7% Change Management Consulting

3% Customer Experience (CX) Strategy

12% Customer Support Outsourcing

5% Customer Success Program Design

3% Help Center & Knowledge Base Development

About the Team

OUR STORY

Our Journey Established in 2022 in Pune, AcquireX started with a team of four dedicated to enhancing e-commerce processes such as checkout, fulfillment, and payment systems to increase conversions. By 2024, the team expanded to 50 members, incorporating design, catalog management, social media, and DevOps assistance. By 2025, with over 130 professionals on board, AcquireX transformed into a comprehensive partner, providing services like marketplace integration, SEO, and content strategies—providing complete growth solutions for online businesses.

Portfolio

Marketplace Management

Unknown

AcquireX collaborated with a mid-sized ecommerce marketplace operating on Amazon and Walmart to streamline its fragmented marketplace operations into a more scalable and profitable growth model. Initially, the company generated approximately $2.8 million in monthly revenue but struggled with issues such as poor marketplace SEO, low conversion rates, high order cancellations, inefficiencies in backend operations, and increasing advertising costs. Over a 90-day period, AcquireX introduced a comprehensive optimization strategy that focused on marketplace SEO, conversion rate enhancement, backend operations, and advertising effectiveness. They revamped product listings with high-intent keywords, optimized descriptions, enhanced backend search terms, and upgraded visuals to boost discoverability and click-through rates. To increase conversion rates, AcquireX implemented comparison tables, standardized product messaging, optimized pricing displays, and incorporated trust-building elements like FAQs, warranty information, and usage images. Concurrently, backend operations were improved through real-time inventory syncing, expedited order processing workflows, and better fulfillment coordination to lower cancellation rates and operational delays. Additionally, the advertising strategy was refined by discarding underperforming keywords, reallocating budgets to more successful campaigns, and adopting performance-based bidding strategies focused on profit margins. After 90 days, the company experienced a 46% rise in organic traffic, an increase in conversion rates from 8.4% to 12.3%, a reduction in order cancellations from 12.3% to 4.5%, and an improvement in advertising ACoS from 38% to 24%. Monthly revenue rose from $2.8 million to $3.9 million, with overall profitability and operational efficiency seeing significant enhancements.

Customer Support Services

Unknown

AcquireX collaborated with Safecup to enhance customer support services aimed at boosting response efficiency, customer satisfaction, and overall service quality. This partnership was established to help the brand effectively manage increasing customer interactions while delivering a consistent and professional support experience. The project involved managing customer communication through various channels, such as email support, inquiries about orders, shipping information, product questions, returns handling, and resolving issues. Acting as an extended support team, AcquireX ensured prompt and accurate responses to customer queries. A primary goal of the initiative was to decrease response times and enhance the post-purchase customer experience. To improve operational efficiency and ensure consistency in customer interactions, structured workflows were introduced for ticket handling, escalation management, and query prioritization. Additionally, AcquireX assisted in recognizing recurring customer issues and operational shortcomings through continuous monitoring and reporting of support activities. These insights contributed to enhancements in communication processes and overall management of the customer experience.

Sales Team For Inbound Calls

Unknown

AcquireX collaborated with a high-volume ecommerce hardware firm that generates nearly $5 million in monthly revenue to enhance its inbound call operations into a scalable sales framework. Despite significant demand, the business faced challenges with inconsistent call management, high rates of missed calls, an absence of structured sales processes, and variable product recommendations. With approximately 18,000 to 22,000 inbound calls each month, the company relied on just two generalist agents and lacked a systematic routing process. About 30% of calls went unanswered, leading to inbound conversion rates of only 11 to 13%. AcquireX initiated a 90-day operational overhaul, starting with the development of a call intent classification and routing system that categorized inquiries into product questions, bulk purchase requests, support issues, and returns. High-intent sales calls were directed to trained agents to enhance conversion efficiency. The second phase focused on workforce optimization, employing demand-based scheduling, staggered shifts, and additional staffing during peak hours. A swift callback recovery system was also introduced to mitigate revenue loss from missed calls. The final phase involved the implementation of decision-tree-driven sales scripting systems, which standardized product recommendations, compatibility checks, and upselling opportunities, resulting in greater sales consistency among agents. After 90 days, missed call rates fell from 30% to under 8%, inbound conversion rates surged to nearly 20%, average order value rose by 17%, and revenue per call increased by 21%. Additionally, product return rates decreased by 19%, while the operations team expanded efficiently from 2 to 30 specialized agents.

5 more projects

Projects & Clients

Project Size & Rate

Minimum Project Size

$1,000+

Average Hourly Rate

< $25/hr

Pricing Snapshot

Min Project Size

$1,000+

Avg Hourly Rate

< $25/hr

Cost Rating

N/A

What Clients Have Said

"Acquirex delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

PROJECT BUDGETS

No budget data yet — reviewers either haven't shared a project budget or kept theirs confidential.

Select a service

Go-to-Market Strategy

Operational Process Consulting

Market Research & Competitive Intelligence

Change Management Consulting

Customer Experience (CX) Strategy

Customer Support Outsourcing

Customer Success Program Design

Help Center & Knowledge Base Development

Voice of Customer (VoC) Programs

Escalation Management Process Design

Customer Onboarding Design

Support Technology Implementation (Zendesk, Intercom, Freshdesk)

Outbound Lead Generation

Appointment Setting Services

Locations

Headquarters

LMS Finswell, Office No 901, Sakore Nagar, Viman Nagar

Pune, Maharashtra, India 411014

+919657677306

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