**BACKGROUND** Please provide an overview of your company and your role. I am the founder and CEO of a Kenyan company aiming to expand into neighboring countries. We cater to both corporate and individual clients by delivering tailored Information Technology solutions. **OPPORTUNITY / CHALLENGE** Why did your company engage Ace Creative? We hired Ace Creative for our company’s infomercial project and look forward to collaborating with them again soon. Given our limited experience, we were unable to achieve the best results, but we hope to build our team’s capabilities in this area while continuing to benefit from Ace Creative's expertise. What were your objectives for this project? Our goal was to create high-quality advertisement videos in-house that effectively reach a larger online audience in an engaging manner, enabling us to capture their attention and share our information. **SOLUTION** How did you choose this vendor? We received a referral from a client who had suggested Ace Creative for our needs. After careful consideration, we reviewed their previous work, which met our initial requirements for a suitable provider. Can you detail the videos and the production process? Once we selected Ace Creative, we met with their team director to discuss our project, during which he took notes on our requirements. We provided preliminary information and assigned two team members to follow up and offer feedback on the final product. Ace Creative was responsible for scripting, filming, and editing the video advertisement. What was the project management and feedback process like with the vendor? The company assigned three members to our project: a director, a videographer, and a photographer. The director collaborated with us from the beginning to fully understand our needs, directing the videographer and photographer in capturing the necessary footage before proceeding with the editing process. The filming and editing phases were consultative, with three revision opportunities offered prior to the release of the final video. **RESULTS & FEEDBACK** Can you share any outcomes from the project that illustrate its success? We are in the process of implementing the videos across our online platforms, and they have proven effective as internal resources. We are designating personnel for online marketing, anticipating growth as a result. Consequently, we have already referred six clients to Ace Creative, who have engaged with our videos. Feedback from both staff and visitors to our office has been overwhelmingly positive, prompting us to consider producing more videos for various functions within our company. How effective was the collaboration between your team and theirs? We have little to critique regarding the team assigned to us; they collaborated well with our team and addressed challenges effectively. The director maintained consistent communication, allowing us to stay on track and meet our timeline. What impressed you most about this company? We were impressed by their ability to quickly grasp our industry, understand our workflows, and deliver a creatively satisfying product. Although we lack comparative experience in this specific type of work, we’ve worked with various partners on other projects, and Ace Creative stood out for their dedication to providing quality service. Are there any areas for improvement? While we received strong cooperation, coordination, and quality work, there’s room for improvement. Specifically, a time extension for revisions and responses from our end would have enhanced the overall experience.