Novo's project management skills receive high praise from clients, who value the company's leadership, consistent updates, and proactive engagement in aligning projects with client visions. This approach has facilitated smooth collaboration and successful project results. Novo is committed to nurturing strong, lasting client relationships, dedicating efforts to understand their goals and deliver tailored support, which has greatly contributed to client success. Clients commend Novo for completing projects ahead of deadlines, providing extra time for adjustments. This efficiency has greatly enhanced their operations and user experiences, showcasing Novo's robust project management abilities. Clients also note Novo's expertise in delivering custom software solutions that cater to specific business requirements, including specialized features and integrations that improve user experiences and streamline operations. One client observed that at times, the development team’s creativity seemed to overshadow project objectives, but this was effectively addressed through established communication and collaboration, underscoring the need for focus. Regular communication through various channels has been identified as a significant strength, with frequent meetings and updates keeping clients informed and allowing for real-time feedback and modifications. BACKGROUND: I am the Director of a short-term lending company. OPPORTUNITY / CHALLENGE: What specific goals or objectives did you hire Novo to accomplish? To develop a loan management system. SOLUTION: How did you find Novo? Through a referral. Why did you choose them over others? They had high ratings, were conveniently located, and offered good value for the cost. How many Novo team members were involved in the project? Between 6 to 10 employees. Describe the project scope in detail: We needed software to manage the loans in our system. They successfully created custom reports, document uploads, smart search features, and other tailored functionalities. RESULTS & FEEDBACK: What measurable outcomes from the project demonstrate progress or success? The Novo team delivered the minimum viable product weeks ahead of schedule, allowing additional time to refine the software to meet our specific needs. Notably, their custom development included specialized features and integrations that streamlined our lending processes, significantly improving user experiences and saving us time while optimizing operations. Describe their project management: They consistently delivered on time and effectively responded to our needs, providing exemplary leadership and management throughout the development process. They maintained active involvement at every stage, ensuring alignment with our vision through regular meetings and updates that fostered communication between the onshore and offshore teams. This constant engagement allowed for transparency and real-time feedback, reinforcing confidence in the project. Their ability to deliver ahead of schedule added opportunities to enhance the software with additional features, firmly establishing their commitment to quality and timely delivery. What form of communication did you primarily use with Novo? Virtual meetings, email, or messaging apps? What impressed you most about the company? Their communication, expertise, promptness, and high-quality outcomes were outstanding. Were there any areas for improvement or something Novo could have done differently? Occasionally, the development team's creativity unintentionally diverted focus from the main objectives, which we worked collaboratively to address. BACKGROUND: I am the founder and CEO of BIGToken, a next-generation consumer data and loyalty technology company. OPPORTUNITY / CHALLENGE: What challenge were you hoping to address with Novo? We sought their assistance in building a technology team to develop and launch our platform, as well as establishing growth strategies for reaching product-market fit and creating communication channels with consumers and investors. SOLUTION: Describe their involvement: After initial meetings and discovery calls, Novo provided documentation and a proposal. They embedded their teams to work closely with us on building our web app, developing our website, and supporting marketing and sales efforts, including creating collateral like presentations, case studies, and proposals. Their growth team also assisted with copy and content for our web app. Their marketing efforts have included initiatives on LinkedIn and X. The web app facilitates customer onboarding into our digital wallet and enables interactions via NFTs on the blockchain, allowing us to create digital customer profiles and engage with them without requiring personally identifiable information. Team composition: We collaborate with a product manager, two developers, and an engineer on the technology front, alongside two growth leads. How did you begin working with Novo? Through a referral. How much have you invested with them? Approximately $50,000–$60,000. What's the current status of this engagement? It began in April 2023 and is ongoing. RESULTS & FEEDBACK: What evidence demonstrates the impact of this engagement? Novo has kickstarted our social media and online marketing efforts and successfully launched our product, through which we have begun acquiring customers. Their work has surpassed our expectations. How did Novo perform in terms of project management? They delivered on time and within budget, maintaining effective communication with us primarily via Discord, emails, and Google Meet. What impressed you most? Their ability to deliver the project scope on schedule with high quality and their genuine investment in our project. They understand and care about our goals, playing a crucial role in getting our product launched and achieving product-market fit quickly with minimal investment. They are committed to partnering with us for future success. Are there areas for improvement? None come to mind. Do you have advice for potential customers? The Novo team is knowledgeable; communicate openly with them and trust their expertise, as they know what they are doing. BACKGROUND: I am a Strategy Analyst at an investment advisor company. Describe what your company does: We are a long/short investment advisor operating various systematic investment strategies. OPPORTUNITY / CHALLENGE: What specific goals did you hire Novo for? To assist with software development, trading algorithm development, and marketing strategy implementation. SOLUTION: How did you find Novo? Via a referral. Why did you choose them? They were conveniently located, had a great cultural fit, and provided good value for the cost. How many Novo teammates worked on this project? Over 10. Describe the project scope and key deliverables: Novo has been engaged since 2022 for software and trading algorithm development, as well as marketing strategy and implementation. They efficiently manage multiple projects simultaneously and have quickly integrated with our team, providing substantial support on various projects. RESULTS & FEEDBACK: What measurable outcomes indicate success? We have developed multiple trading algorithms and completed a significant internal OMS and portfolio management system in the cloud. They have also created content calendars and managed timely posts across social media platforms while helping us expand our CRM. Describe their project management: Projects are delivered on time, and communication is streamlined via various applications. What was your primary communication method with Novo? In-person and virtual meetings, as well as through email or messaging apps. What impressed you most about Novo? Their extensive team offers a wide range of consulting services. We manage numerous concurrent projects, each with a dedicated lead, separating discussions into distinct channels by project type (e.g., Marketing, Quant, Software Development, Special Projects). Can you identify any areas for improvement? No, none come to mind. BACKGROUND: I am an executive at Cure Allergy Clinic. What does your company do? We provide advanced medical and weight loss care through certified physicians. OPPORTUNITY / CHALLENGE: What specific goals did you hire Novo to accomplish? Enhance social media presence, improve branding, and create a lead funnel. SOLUTION: How did you find Novo? Through a referral. Why did you choose them? Their pricing was within our budget, and they were a good culture fit with aligned values. How many teammates from Novo worked on this project? Between 2 to 5. Describe the project scope: The goal was to improve and ensure consistent branding across all platforms through enhancements on meta-, LinkedIn, TikTok, and Twitter. Additionally, we sought to boost our social media presence by providing video editing, creative video ideas, timelines, and posting calendars. We also worked on strategy by evaluating timelines, goals, and feedback regarding lead generation. RESULTS & FEEDBACK: What measurable outcomes indicate success? Increased engagement on our social media platforms, a rise in followers, and greater lead generation at our physical location. How was their project management? They held biweekly meetings and delivered all items on time, effectively addressing our needs, which left us very satisfied. What was your primary communication method with Novo? Virtual meetings. What impressed you most about the company? Their approach to testing strategies, reassessing effectiveness, and pivoting when necessary, rather than remaining rigid in their tactics. Are there areas for improvement? I am pleased with the results and find it challenging to suggest any changes.