### Meet the Team: Irina Baghdyan, Business Development Director #### Quick Facts - 5 Verified Clutch Clients #### Tools and Technology - Slack - VMware - Grafana - Prometheus - Ansible - Terraform - Kubernetes - Docker - Jenkins - Microsoft Azure - AWS - Google Cloud Platform #### Frequently Asked Questions **How do you usually work with clients?** We integrate smoothly with our clients' existing infrastructure, alleviating the hassle of dealing with multiple vendor contacts by serving as your sole, centralized resource for all IT infrastructure-related issues and strategies. Our service delivery is adaptable, structured around the following models: - **Subscription-Based (Managed Services)**: A flat, predictable monthly fee ideal for businesses that emphasize budget stability, high availability, and proactive service. - **Dedicated Specialist (Co-Managed/Staff Augmentation)**: A fixed monthly fee for a specified number of hours or resources, suited for companies that have internal teams requiring high-level, dedicated support or to fill temporary skill gaps. - **Block-Time Agreement (Pre-Paid)**: An upfront purchase of a larger block of hours at a discounted rate, suitable for organizations with infrequent needs or those moving to a fully managed model. - **Hourly Charge (Break-Fix/Time & Materials)**: Billed at a standard hourly rate only for work performed, this model fits companies with occasional, sporadic needs or work that falls outside the scope of a managed service agreement.