SoProd
THE SOFTWARE
SoProd, developed by Solocal Group, is a production management tool designed to oversee all company operations. It manages service and product requests, facilitates task assignment, and automates various processes through flexible and dynamic workflows tailored to each product or service. The software includes multiple interfaces for specific functions like CRM, KPIs, Configuration, and Consultation, each with varying access levels based on user permissions. Additionally, it boasts numerous integrations with third-party software and platforms.
CHALLENGE
In providing our Outsourcing and Nearshore services, our goal is to enhance both remote and on-site services as required. The primary challenge of this project is to improve performance and develop new features. Since it functions as a production software, collaboration was essential with both the IT team and stakeholders connected to the production team. This engagement helps to clarify their needs, current challenges, and desired features.
SOLUTION
By prioritizing performance and conducting a thorough review and restructuring of the codebase, we identified several areas for improvement. This overhaul led to significant performance gains, with existing interfaces loading 2 to 5 times faster while preserving all functionalities and user experience. From a production standpoint, these enhancements notably reduced downtime for employees, thereby increasing product output. Furthermore, new and restructured features were developed, including KPIs, Flow Diagrams, Production sub-flows, customer order management, and external integrations, among others.