NetTech Consultants, Inc.

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Overview

$10,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

10 - 49

Employees

1995

Year Founded

ABOUT NETTECH CONSULTANTS, INC.

Computer and Network Consultative Firm

At NetTech, we understand that your business growth relies on effective technology and security. However, managing technology has become increasingly complicated, leaving you feeling overwhelmed. We recognize the challenges that arise when resources fall short of needs and believe that technology should facilitate your work rather than complicate it. For 30 years, we have been dedicated to making technology easier for our community, addressing IT challenges before they affect your operations. Here's how our approach to Simplifying IT works: As one of the original and longest-standing IT support providers in Jacksonville, NetTech has been offering 24/7/365 onsite and remote assistance since 1995. We deliver IT solutions for businesses of all sizes, helping every organization function securely and efficiently.

Languages Spoken

English

HIGHLIGHTS

$10,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

10 - 49

Employees

1995

Year Founded

Services

Focus

Industries

Clients

Services Provided

15% Managed IT Services

8% IT Compliance & Governance

15% IT Helpdesk & Support Services

7% Cybersecurity Assessments & Hardening

5% Disaster Recovery & Business Continuity Planning

30% Go-to-Market Strategy

20% Operational Process Consulting

About the Team

OUR STORY

Our Journey NetTech Consultants has been serving the IT needs of businesses in Northeast Florida since 1995. Established in Jacksonville by John Palamaro and currently directed by Ryan Drake since 2016, we offer services such as managed and co-managed IT, round-the-clock NOC/SOC monitoring, virtual CIO, cybersecurity, data backup, as well as Microsoft 365 and Azure solutions. Our local team supports organizations with 10 to 250 employees across various sectors, including healthcare, legal, finance, real estate, government, and non-profits. We pride ourselves on an average response time of under 10 minutes and a customer satisfaction rate of 97%.

Portfolio

Microsoft Teams Phone Migration

Unknown

A nonprofit organization in Northeast Florida, which advocates for community issues and operates 41 phone lines across two sites, was spending approximately $135 per line each month with an outdated VoIP provider. Their system lacked advanced call tree functionalities, and the receptionist had difficulty managing the auto attendant. Furthermore, forwarding calls to staff cell phones necessitated support tickets from the vendor. To address these challenges, the organization sought a modern, economical solution that would work seamlessly with the Microsoft 365 environment managed by NetTech. NetTech implemented a Microsoft Teams Phone system, securing 41 voice licenses at the nonprofit rate of $13.34 per user per month through TechSoup. This deployment included a custom call tree with auto attendant, direct dial assignments, external hotline transfer routing, and a receptionist-controlled toggle for business hours. The transition involved phased number porting from the older carrier, allowing for continuity of service and preventing downtime. On the go-live day, support was provided at both locations, along with 30-minute group training and personalized assistance. The outcome included approximately a 50% reduction in monthly telephony costs, a consolidated phone, chat, and meeting experience within Teams that required no additional logins, a user-friendly auto attendant toggle for after-hours service, and successful number porting that did not interrupt the organization's 24/7 hotline (which was maintained on a separate non-VoIP line). There was also a reusable license pool to help manage costs associated with staff turnover. The technologies employed included Microsoft Teams Phone, Microsoft 365 Business Standard, TechSoup nonprofit licensing, SharePoint, and preserved analog lines for fax and crisis hotline services.

Local AD to Entra ID/Intune Migration + GCC High

Unknown

A multi-state physical security company, involving both a parent organization and a regulated government services subsidiary, was operating 221 Windows workstations and laptops within an outdated on-premises Active Directory environment. Account management had deteriorated, with numerous blocked or unlicensed mailboxes, 27 devices that hadn’t registered for 60 days, and a confusing array of shared, generic, and lab usernames complicating device-user associations. Due to the federal contract obligations of the subsidiary, a Microsoft 365 GCC High environment was necessary, but utilizing GCC High meetings from the commercial tenant created operational challenges. The objectives included retirement of the on-premises domain and its associated data center, modernization of identity and endpoint management through Entra ID and Intune, and the establishment of a functional GCC High for the regulated subsidiary that everyday users could effectively use. NetTech proposed a phased modernization approach. In Phase 1, an audit of M365 accounts was conducted, resulting in the deletion of blocked accounts and devices inactive for over 60 days, the validation of Business Premium license holders as the primary migration group, and the adjustment of license tiers (Basic at $8/month, Business Premium at $26-40/month, and E3 at $56/month). Devices linked to the active domain are being transitioned from on-prem AD to Entra ID join using Intune MDM and conditional access in batches of about 5 users. Synchronizing passwords with email credentials eliminates the need for user retraining. Tailored Intune policies retain administrative rights for legacy lab software, and Mass360 has been phased out in favor of Intune for integrated MDM and MAM. Phase 2 will tackle shared accounts, local-only devices, and the shutdown of on-prem domain controllers and the data center. The GCC High tenant is now operational, with tested B2B guest access to facilitate cross-tenant meeting workflows, and Windows 365 Cloud PC has been established as an alternative for on-demand full GCC High access. Approximately 30 inactive devices and numerous blocked accounts have been eliminated, leading to a reduction in both licensing costs and management complexity. A clear timeline for the dissolution of the on-prem AD has been established, and multi-factor authentication (MFA) is being implemented.

File Server to SharePoint Migration

Unknown

A civil construction company in Florida was using an outdated file-sharing system with complex directory structures and an old Datto BCDR appliance, lacking role-based access controls. Power users had created local shortcuts and personal automations that would fail during any transition, prompting the need for a secure migration to SharePoint that would protect active project files while establishing modern governance and an AI-compatible framework. NetTech facilitated a comprehensive migration with a clearly outlined risk management plan. This included a pre-migration assessment of the jobs folder to identify invalid characters, broken links, and orphaned files, followed by remediation led by engineers. Communication with users was conducted through a Loom video walkthrough, two in-person meetings, informational flyers, and regular updates during L10 meetings to manage expectations and minimize support requests during the transition. The cutover plan included stopping new file additions by Friday at 6 PM, copying (not moving) data over the weekend to keep the original Datto share as a backup, and launching the new system on Monday at 6 AM, preceded by a readiness call on Thursday. Two engineers were present on-site during the cutover and the first day of operation to assist with shortcut updates, synchronizations, and access inquiries. Initial access was broad, with a gradual implementation of role-based access controls (RBAC) for sensitive accounting information planned for the subsequent phase. Additionally, a new automation governance policy was introduced to manage the expansion of Power Automate and Copilot Studio flows, complete with documented standard operating procedures (SOPs) for each flow, deployment sign-off requirements, and a structured intake process for AI-generated automation proposals. Expected outcomes included enhanced collaboration on SharePoint with features like version history, co-authoring, and improved project portfolio search; retention of the existing Datto system as a backup during the stabilization period to mitigate data loss risks; implementation of a new automation governance policy; and establishment of a foundation for AI-ready document management supported by Copilot indexing within the new SharePoint setup. Key technologies used included Microsoft SharePoint Online, Microsoft Teams, OneDrive sync, and Datto.

1 more project

Projects & Clients

Project Size & Rate

Minimum Project Size

$10,000+

Average Hourly Rate

$50 - $99/hr

Pricing Snapshot

Min Project Size

$10,000+

Avg Hourly Rate

$50 - $99/hr

Cost Rating

N/A

What Clients Have Said

"NetTech Consultants, Inc. delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

PROJECT BUDGETS

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Select a service

Managed IT Services

IT Compliance & Governance

IT Helpdesk & Support Services

Cybersecurity Assessments & Hardening

Disaster Recovery & Business Continuity Planning

Go-to-Market Strategy

Operational Process Consulting

Locations

Headquarters

13400 Sutton Park Dr S #901

Jacksonville, Florida, United States 32224

+19049926970

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